Delivery & FAQ
Due to current parcels volume and the situation with COVID-19, the delivery of orders may be delayed by several days. We ask for your patience in these cases. Please email email@example.com if you have any questions.
Order & Delivery
How long does the delivery take?
Estimated shipping time may vary between 2-6 days within the US. Note that delivery times may be longer than usual when the parcel reaches the destination country if unexpected delays occur when handed over to the local postal service.
Can I change / cancel an order?
We aim to honor all change or cancellation requests but this is not guaranteed. If your bag is opened, we cannot return it.
Why haven’t I received an order confirmation?
Check that the email address you have used to place your order is correct - this is the most common cause of not receiving your order confirmation. It may also be that your e-mail provider has a spam filter that blocks certain emails so be sure to check that folder as well. If your transaction is successful and funds deducted from your account, you can contact us to verify and confirm your order was successful in the system.
Where is my order?
Orders placed aim to be shipped within the next business day (during high volume sales periods dispatch can be longer). In the event that a product you ordered is out of stock, you will be informed by support by email.
If you have not received your order within 7 working days after getting a shipping notice from us, please contact support.
Do you offer worldwide shipping?
We are only shipping to the US at the moment. Please contact us if you need additional clarifications.
How do I return my Candy People Order?
A 30-day return policy applies for online orders. To register your return request and reason(s), please contact us before you return the products at firstname.lastname@example.org. The return address will also be provided then.
Customers have the right to return the product in its unopened original packaging within 30 days of receipt. Please enclose the order confirmation/receipt along with the unused products in the original packaging. Print the return address clearly on the box.
NOTE: It is your responsibility as a customer to cover the return-shipping costs. If you would like to track your return, please check with your logistics company/post office.
Items bought from authorised retailers cannot be returned to us.
Payment & Security
What payment methods do you accept?
Most major payment methods are offered but can vary for certain markets. At checkout you will be able to see the available payment methods to choose from.
Was my payment successful?
For security reasons, the payment process includes several verification stages. The sum owed for your order will be withdrawn from your bank account after the order and the payment have been processed and approved. In the event that no payment is received after submitting the order, Candy People may automatically cancel your order without notification.
The date on my candy shows that it is expired.